Privacy Policy

This Privacy Policy ("Policy") describes how 92zk ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the 92zk platform at https://92zk.cam. It applies to all personal data processed in connection with your use of our website, mobile-optimized interface, customer support channels, and any other services we provide.

92zk is committed to handling all personal data in a transparent, lawful, and secure manner, consistent with internationally recognized data protection principles. By registering an account on 92zk or otherwise using the platform, you acknowledge that you have read and understood this Policy.

Introduction

92zk operates as an internationally licensed online betting and casino platform serving English-language users, with a primary focus on the Indonesian market. Our platform offers sports betting, live casino games, slot titles from studios including Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt, as well as togel (Indonesia's traditional numbers lottery) draw products.

In delivering these services, we necessarily process certain personal data belonging to our players — for example, to open and manage your account, to process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods, and to comply with our anti-money-laundering (AML) and Know Your Customer (KYC) obligations under our international operating license.

This Policy is designed to give you complete transparency about those processing activities. We encourage you to read it in full. If you have questions that this Policy does not answer, please contact us via the channels listed in Section 15.

Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is the legal entity operating the 92zk platform under its international gaming license. All data protection inquiries, subject access requests, and complaints should be directed to 92zk's designated Data Protection contact, details of which are provided in Section 15 of this Policy.

Where 92zk engages third-party data processors — such as payment processors, identity verification providers, and game studios — those parties act as data processors on our behalf and are contractually bound to process your data only in accordance with our documented instructions and this Policy.

Data We Collect

The categories of personal data that 92zk collects and processes are described in the table below:

We do not collect or process special category personal data — such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data — unless exceptionally required by applicable law in connection with a responsible gaming referral or legal obligation, in which case we will seek your explicit consent or rely on a specific legal basis.

How We Collect Data

92zk collects personal data through the following methods:

4.1 Directly From You

• Account Registration: When you create your 92zk account, you provide identity and contact data.
• KYC Verification: When you submit identity documents, proof of address, and source of funds information to complete verification.
• Payment Transactions: When you make a deposit or request a withdrawal, you provide or confirm your financial data.
• Customer Support Interactions: When you contact us via live chat or email, we collect and retain the content of those communications.
• Responsible Gaming Tool Requests: When you request deposit limits, a cooling-off period, or self-exclusion, we record your instructions.

4.2 Automatically Through Platform Use

• Log Data: Our servers automatically record your IP address, browser type, device information, pages visited, and timestamps each time you access the platform.
• Cookies and Tracking Technologies: We use cookies and similar technologies as described in Section 8 of this Policy.
• Game Activity: Your betting activity — including game selections, stake amounts, and outcomes — is automatically recorded in connection with your account.

4.3 From Third Parties

• Identity Verification Providers: Where we use third-party KYC service providers to verify your identity documents, those providers may return verification status data to us.
• Payment Processors: Our payment partners confirm transaction status and may share limited financial data necessary to complete or investigate a transaction.
• Fraud Prevention Services: We may receive risk signals from third-party fraud detection and AML screening providers.

Purpose & Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The table below sets out the primary purposes for which we use your data, and the legal basis we rely on for each:

Data Sharing

92zk does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers and Data Processors

We engage carefully selected third-party service providers who process personal data on our behalf, strictly under our instruction and bound by data processing agreements. These include:

• Payment Processors: Our banking and e-wallet partners (including providers facilitating BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and cryptocurrency settlement) receive the financial data necessary to complete your deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC service providers receive your identity documents and personal details solely for the purpose of completing document verification and age confirmation.
• Fraud Prevention and AML Screening Services: We share limited data with fraud detection and anti-money-laundering screening providers to assess transaction risk and meet our compliance obligations.
• Customer Support Technology Providers: Our live chat platform provider processes communications data in order to deliver the 24/7 support service available on 92zk.
• Game Studios and Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited session and gameplay data necessary to deliver their game content and settle bet outcomes within our platform.
• IT Infrastructure and Hosting Providers: The servers and cloud infrastructure on which 92zk operates are managed by third-party providers who may have technical access to data in the course of providing hosting and maintenance services.

6.2 Legal and Regulatory Disclosures

We may disclose your personal data to regulatory authorities, law enforcement bodies, courts, or other government agencies where we are required to do so by applicable law, court order, or in connection with the exercise or defense of legal claims. In such cases, we will disclose only the minimum data necessary to fulfill the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 92zk's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any material changes to how your data is processed as a result.

International Data Transfers

As an internationally operated platform serving players across multiple regions including Indonesia, some of your personal data may be transferred to, stored, or processed in countries outside Indonesia. In particular, our hosting infrastructure, KYC verification providers, and certain payment processing partners may be located in jurisdictions other than your country of residence.

Where such transfers occur, 92zk takes reasonable steps to ensure that your data is protected to a standard equivalent to that required by applicable international data protection principles. These steps may include entering into standard contractual clauses with the recipient, conducting due diligence on the recipient's data security practices, and applying additional technical safeguards such as end-to-end encryption.

By using the 92zk platform, you acknowledge and consent to the transfer of your personal data to third countries in the circumstances described in this Policy.

Cookies & Tracking Technologies

92zk uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyze how players use the site so that we can improve it over time.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is being set. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 92zk platform. Disabling functional cookies may result in the loss of saved preferences between sessions.

We do not use cookies to serve third-party advertising or to track your activity across websites that are unrelated to 92zk.

Data Retention

92zk retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The retention periods applicable to each category of data are as follows:

• Account and Identity Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations under our international operating license.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with standard financial record-keeping requirements.
• KYC Verification Documents: Retained for the duration of your account plus five (5) years following closure, or longer if required by applicable law or ongoing regulatory inquiry.
• Customer Support Communications: Retained for three (3) years from the date of each communication, unless the communication relates to a dispute or legal claim, in which case it is retained until the matter is fully resolved plus one (1) year.
• Usage and Analytics Data: Aggregated and anonymized within twelve (12) months of collection. Individual-level usage logs are retained for up to twelve (12) months for security and fraud investigation purposes.
• Marketing Preferences and Consent Records: Retained for as long as your account is active. If you withdraw consent to marketing communications, your opt-out preference is retained indefinitely to ensure it is honored.

At the end of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents any subsequent identification of the individual concerned.

Your Rights

Subject to applicable law and any overriding legal obligations that may prevent or delay compliance, you have the following rights in relation to the personal data 92zk holds about you:

To exercise any of these rights, please contact 92zk's Data Protection contact via the details provided in Section 15. We will respond to all verifiable requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Children's Privacy

The 92zk platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in our account registration and KYC process precisely to enforce this restriction.

If 92zk becomes aware that personal data has been collected from or in relation to a person under the age of 21 — for example, through a fraudulent registration — we will immediately suspend the relevant account, delete all associated personal data to the extent not required for regulatory reporting, and if appropriate, report the matter to relevant authorities.

Data Security

92zk implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or device and the 92zk platform is encrypted using industry-standard SSL/TLS protocols, preventing interception during transit.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including identity documents, financial data, and KYC records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 92zk's internal systems is restricted on a strict need-to-know basis. Staff access rights are role-based and subject to regular review. All internal access to production data is logged and auditable.
• Multi-Factor Authentication (MFA): Account login on 92zk supports MFA options, and all internal administrative systems require MFA for staff access.
• Intrusion Detection and Monitoring: Our infrastructure is monitored continuously for suspicious activity, anomalous login patterns, and potential security incidents.
• Penetration Testing and Security Audits: We conduct periodic third-party security assessments to identify and remediate vulnerabilities in our platform and infrastructure.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, we will notify affected players and, where required, relevant authorities within the timeframes mandated by applicable law.

While we apply robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password, enabling MFA, and never sharing your login credentials with anyone.

Third-Party Services

The 92zk platform integrates certain third-party services — including game content from studios such as Pragmatic Play, Evolution Gaming, Spribe, and Pocket Games Soft — which may operate under their own privacy terms. While 92zk carefully selects integration partners and requires data processing agreements where applicable, we are not responsible for the independent privacy practices of third-party game studios or external service providers whose services are embedded within the platform.

This Policy applies only to data processing activities conducted directly by 92zk. We encourage you to review the privacy policies of any third-party services you interact with through the platform if you have concerns about how those parties handle personal data.

The 92zk platform does not contain links to external websites or third-party pages. All navigation remains within the 92zk domain, and we do not embed third-party advertising networks or cross-site tracking technologies.

Policy Amendments

92zk reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered players via their registered email address and/or by displaying a prominent notice on the platform at the point of login. The updated Policy will take effect from the "Last Updated" date shown at the top of this page.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the 92zk platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with any update to this Policy, you should cease using the platform and close your account.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or want to raise a concern about how 92zk handles your personal data, please reach out through the following channels:

• 24/7 Live Chat: Available directly on the 92zk platform at all times (WIB, UTC+7). This is the fastest way to reach our support team for urgent privacy concerns.
• Email: [email protected] — displayed as plain text only; this is not a clickable link.

For formal data subject access requests or rights exercises, please include "Privacy Request" in the subject line of your email. We will acknowledge your request within two (2) business days and complete it within thirty (30) days, subject to identity verification.

Our customer support team includes Indonesian-speaking agents available around the clock, so you are welcome to describe your concern in context even if you prefer to communicate in a mix of English and Indonesian — though our formal written response will be in English as the platform's operating language.